سياسة الاستبدال والاسترجاع

Return and Exchange Policy for Nine Store Return Policy: 1. The customer has the right to return the product within 48 hours from the date of receipt, provided that all warranty terms and sales conditions are adhered to, and requests after this period are not accepted. 2. The returned product must be in its original condition and unused, with the original packaging and accessories preserved. Nine Store reserves the right to inspect the product before accepting the return. 3. If the return is approved, the shipping cost for the first order will be deducted from the refunded amount, while the store bears the cost of shipping the return if a manufacturing defect or error is proven. 4. The return policy applies only to local orders and does not include international orders except in exceptional cases previously agreed upon. 5. Returns are not accepted in the following cases: • If the product is damaged due to misuse or poor care. • If the packaging has been opened or original tags removed. • If accessories or attached items are missing. • If the return period exceeds the specified 48 hours from the date of receipt. • Custom lenses are non-returnable as they are made to order, unless a manufacturing defect or error is proven. Exchange Policy: 1. The customer has the right to exchange the product within 48 hours from the date of receipt if a manufacturing defect or order preparation error is confirmed, provided the product is in its original condition and with all accessories. 2. Exchange does not include changing the color or size based on the customer's personal preference, but is limited to cases of defects or order errors. 3. The customer must contact customer service within the specified period to initiate the exchange procedures. Nine team will coordinate the receipt of the product and send the replacement as soon as possible. Return and Exchange Procedures: • If you wish to return or exchange the product, please contact via the WhatsApp link (click here). • After receiving the order, the customer service team will coordinate with the shipping company to collect the product within no more than 7 working days. If the request is approved, the refund or replacement product will be sent within 14 working days from the confirmation of receipt of the product. Nine Store management is committed to ensuring customer rights according to the announced policies and providing the best possible service to ensure customer satisfaction.